Terms and Conditions

01. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "You") and SANGI Technologies Pvt Ltd ("SANGI", "We", "Us", or "Our").

By accessing or using the SANGI mobile application (iOS & Android) or the SANGI website, you acknowledge that you have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines herein. If you do not agree with any portion of these Terms, you must immediately cease accessing or using our platform.

02. Scope of Services & Marketplace Role

SANGI provides a digital marketplace connecting homeowners and corporate clients with independent, certified skilled professionals ("Partners" or "Staff") specializing in home maintenance, electrical repair, plumbing, carpentry, air conditioning, deep cleaning, and allied doorstep services.

03. The ₹30 Platform Booking Fee & Pricing Model

To sustain our high operational safety standards, live GPS technician dispatch, customer insurance backing, and comprehensive continuous KYC checks, SANGI charges a standard nominal base fee of ₹30 (INR) per booking request.

• Booking Fee Purpose: The ₹30 booking fee covers system operational costs, background checks, and technician travel commitment.
• Labor Estimates: Standard estimates for service tasks (e.g. switchboard fixing, tap replacement, AC jet wash) are published on the platform and agreed upon prior to job commencement.
• Material Purchases: When replacement hardware or spare components (compressor capacitors, pipes, fuses, paint) are needed, technicians must provide authentic retail receipts at MRP. Customers always retain the choice to provide their own materials.

04. Technician KYC Verification & OTP Safety Protocol

SANGI prioritizes customer security above all else. Every technician operating under the SANGI brand must complete mandatory verification prior to receiving booking requests:

• Biometric Aadhaar identity verification & permanent address validation.
• Police criminal background clearance and past service reference validation.
• Trade practical evaluation by senior master technicians.

The Doorstep OTP Protocol: For every confirmed order, the customer receives a private 4-digit OTP. The technician is strictly prohibited from commencing any diagnostic or physical work until the customer shares this OTP upon physically confirming the technician's digital identity badge on the SANGI app.

05. Cancellation, Rescheduling & Refund Policy

We understand that schedules change unexpectedly. SANGI provides a customer-centric cancellation and rescheduling policy:

• Free Window: Bookings can be cancelled or rescheduled free of charge up to 60 minutes before the chosen service slot.
• Instant Refund: In the event of a valid cancellation within the free window, the ₹30 base fee is immediately refunded to your SANGI Wallet or to your original bank/UPI account within 3-5 business days.
• Late Cancellation: If a cancellation occurs after the technician has arrived or is within 15 minutes of destination arrival, the ₹30 booking fee is disbursed to the technician to offset commute costs.

06. 30-Day SANGI Service Guarantee

All physical repair and installation services completed through the SANGI platform come backed with our 30-Day Workmanship Warranty.

If a problem rectified by our partner recurs within 30 days under regular operating conditions, SANGI will dispatch a senior supervisor to re-inspect and fix the issue free of labor charges.

07. Customer Rights and Responsibilities

To ensure mutual safety and respect:

• An adult (18 years or older) must be present on the premises during the service execution.
• Customers must secure all jewelry, cash, and sensitive confidential documents before technician entry.
• Customers agree to treat service partners with dignity, without any verbal or physical abuse, discrimination, or unreasonable physical hazards.

08. Independent Partner Standards & Conduct

SANGI service partners operate as independent contractors adhering strictly to our Code of Professional Ethics. Any professional found soliciting offline unrecorded cash arrangements outside the platform, engaging in unprofessional conduct, or overcharging will be permanently de-platformed.

09. Intellectual Property & Brand Assets

The SANGI brand name, official green-and-white visual identity, logos, user interfaces, service illustrations, and proprietary matching algorithms are the exclusive intellectual property of SANGI Technologies. Unauthorized copying or redistribution is strictly prohibited.

10. Grievance Officer & Contact Information

In compliance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, the contact details of the Grievance Redressal Officer for SANGI are: